**Privacy Policy for Pronto**
Effective Date: [Insert Date]
Pronto ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when using our on-demand courier service app ("Pronto" or the "App").
By using Pronto, you consent to the collection and use of your information as described in this Privacy Policy. Please read this document carefully to understand our practices regarding your personal data.
### 1. Information We Collect
We collect the following types of information:
**Personal Information**:
- When you create an account or use the App, we collect personal details such as your name, email address, phone number, delivery address, and payment information.
**Location Data**:
- We collect real-time location data from your device to facilitate deliveries and allow real-time tracking of couriers. This data is collected only when you are using the App.
**Delivery Information**:
- We collect details related to the delivery service, including pickup and delivery addresses, item descriptions, and delivery notes to ensure your packages reach their destination.
**Usage Data**:
- We collect information on how you interact with the App, such as the features you use, pages viewed, and time spent in the App.
**Device Information**:
- We may collect information about the device you use to access Pronto, such as the device model, operating system, unique device identifiers, and mobile network information.
### 2. How We Use Your Information
We use your personal information to:
- Provide and operate the Pronto service, including processing orders, arranging deliveries, and providing customer support.
- Enable real-time tracking of couriers for both customers and drivers.
- Improve the App’s functionality, performance, and user experience.
- Communicate with you regarding your deliveries, including notifications and updates on the status of your packages.
- Process payments securely.
- Detect, prevent, and address technical issues or fraudulent activities.
### 3. How We Share Your Information
We do not sell, rent, or share your personal information with third parties, except in the following cases:
**With Couriers**:
- We share necessary delivery information (e.g., pickup and drop-off locations, delivery instructions) with couriers to complete the delivery service.
**With Service Providers**:
- We may share information with third-party service providers who assist us with payment processing, data analytics, customer support, and App maintenance.
**Legal Requirements**:
- We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders or government agencies).
### 4. Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
### 5. Your Privacy Rights
You have the following rights regarding your personal information:
- **Access**: You can request a copy of the personal information we hold about you.
- **Correction**: You can request that we update or correct any inaccuracies in your personal information.
- **Deletion**: You can request that we delete your account and any associated personal information, subject to any legal obligations to retain it.
- **Opt-Out**: You may opt out of receiving promotional communications by following the unsubscribe instructions in the emails or contacting us directly.
To exercise these rights, please contact us at [Insert Contact Information].
### 6. Data Retention
We retain your personal information for as long as necessary to provide the Pronto service and fulfill the purposes outlined in this Privacy Policy. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
### 7. Third-Party Links
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.
### 8. Children’s Privacy
Pronto is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will delete it immediately. If you believe that we may have collected information from a child under 13, please contact us.
### 9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected in the updated "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates.
### 10. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Address]
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By using Pronto, you agree to the terms of this Privacy Policy.